شروط الاستخدامTerms of Service

1. What Hubaib does

Hubaib is a platform connecting customers with independent grill teams who provide their service at the customer's event. The food, the cooking and the crew are the provider's responsibility. Hubaib provides the platform, arranges the booking, and collects payment from the customer.

2. Your account

• You must be 18 or over.
• You must verify your phone number with a code we send you before a booking can be placed, because the crew needs a number that reaches you on the day.
• You are responsible for what happens on your account and for the accuracy of what you enter.

3. Prices and payment

• The provider sets the prices of dishes, the service fee and the travel charge. The app displays the total calculated on that basis.
• The full total is shown before you confirm. Nothing is added afterwards.
• Payment is taken through a licensed payment gateway. Hubaib collects the payment from the customer and transfers the provider's share after the service has been delivered, less the platform commission.

4. Cancellation and refunds

Where a cancellation qualifies for a refund, the money is returned to the same card used for the original payment.

5. On the day

• You must provide a suitable, safe place to grill and access for the crew.
• The address and map pin must be correct. A crew arriving at the wrong place because of inaccurate details may result in additional charges or a cancelled booking.
• The verified phone number must be reachable on the day.

6. Providers

• Providers must hold the licences and meet the health requirements in force in Oman.
• Providers set their own prices, capacity and coverage area.
• Hubaib may suspend any provider who does not meet these terms or the expected standard of service.

7. Limits of liability

Hubaib makes reasonable efforts to check providers, but delivery of the service and the quality of the food are the provider's responsibility. Hubaib is not liable for indirect losses. In any event Hubaib's liability does not exceed the value of the booking in dispute.

None of this affects any right you have under Omani consumer protection law.

8. Governing law

These terms are governed by the laws of the Sultanate of Oman, and the courts of Oman have jurisdiction over any dispute arising from them.

Contact: info@hubaib.com